Chapter 6: The Art of Interviewing

In addition to models of communication, many theoretical approaches can be used to inform your communication with clients and families. The theoretical approach you select may depend on the client population you work with, the institution you work in, and personal preference based on your expertise and experience.

Common types of approaches that align with health studies and therapeutic communication may be trauma and violence-informed, relational inquiry, or anti-racist approaches.  The following sections provide an overview of each approach and case study examples from the health studies field of nursing. Please note that these approaches can be applied to any health studies field of practice.

Effective interviewing skills are crucial for healthcare providers to understand a client’s symptoms, medical history, concerns, and expectations. By mastering the art of healthcare interviewing, healthcare providers can build trust with their clients, gather accurate information, and provide effective care.

In this chapter, we will explore theoretical approaches to interviewing, the art of health care interviewing involves the ability to ask relevant questions, actively listen to the client’s responses, and communicate with empathy and respect.


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Professional Communication Skills for Health Studies Copyright © 2023 by Chute, A., Johnston, S., & Pawliuk, B. is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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